VISION CRUISES SINGLE MEMBER PRIVATE COMPANY

Terms of use

 

Generally

Listed below are the terms of use and services provided on this website. By using this website or by making a booking on it you agree to these terms.

Via this webpage, VISION CRUISES SINGLE MEMBER PRIVATE COMPANY, headquartered in Athens (GREECE), Syngrou 106,  ZIP code: 11741, tel. number: +30 210 4290084, provides you with trips and cruises in Greece and around the world, as well as ferry tickets, car and bus transfers, rental cars, hotels and guided tours.

The company reserves the right to modify the terms of use of the website and to remove or edit the context of the website

The combination of travel services offered to you through this website is a package within the meaning of Directive (EU) 2015/2302, as incorporated into the Greek law by the Presidential Decree 7/2018.

‘Travel service’ means carriage of passengers, accommodation which is not intrinsically part of carriage of passengers and is not for residential purposes, rental of cars, other motor vehicles within the meaning of Article 3 (11) of the joint decision of the Ministers of Economy and Finance, Development and Transport and Communications (B 2112) (Directive 2007/46 / EC, of the European Parliament and of the Council, OJ L 263 / 9.10.2007) or motorcycles that require a category A driving license of case c of paragraph 1 of article 2 of the Presidential Decree 51/2012 (Α 101) (Directive 2006/126/EC of the European Parliament and of the Council, L 403/30.12.2006), any other tourist service not intrinsically part of a travel service within the meaning of the previous cases.

‘Package’ means a combination of at least two different types of travel services for the purpose of the same trip or holiday. The provisions of the above Directive do not apply to packages covering a period of less than 24 hours, unless overnight stay is included.

Therefore, you will benefit from all EU rights applying to packages.

The company “VISION CRUISES SINGLE MEMBER PUBLIC COMPANY” has full responsibility for the proper execution of the package as a whole.

In addition, as required by law, the company “VISION CRUISES SINGLE MEMBER PRIVATE COMPANY” ensures available protection in order to repay the amounts you paid and, if the transfer is included in the package, to ensure your repatriation in the event of insolvency.

 

Travelers’ rights 

Key rights under Directive (EU) 2015/2302

 

— Travelers will receive all essential information about the package before concluding the package travel contract.

— There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

— Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

— Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

In particular, travelers may transfer the package to another person, after informing our company in writing up to 20 days before the execution of the package and for the cost of Euro 30 per person. The transferor of the travel package and the transferee are still jointly and severally liable for the payment of the remaining balance, as well as for any additional charges or other costs arising from the transfer. Excluded from the transfer are cases in which the services are personalized and cannot be transferred to another person.

— The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveler may terminate the contract. If the organiser reserves the right to a price increase, the traveler has a right to a price reduction if there is a decrease in the relevant costs.

— Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travelers are entitled to a refund and compensation where appropriate.

— Travelers may terminate the contract without paying any termination fee before the start of the package in unavoidable and exceptional circumstances at or near the destination, which significantly affect the execution of the package or significantly affect the transport of passengers to the destination, for example if there are serious security issues at the destination that are likely to affect the package.

— Additionally, travelers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. Termination of participation by the traveler is made only in writing to our company and is subject to the following cancellation fees per person, depending on the time at which the cancellation is made: 180-60 days before departure: loss of deposit, 59-45 days before departure: 45% cancellation fee on the total value of the package, 44-30 days before departure: 70% cancellation fee on the total value of the package, 29- 15 days before departure: 80% cancellation fee on the total value of the package, 14-00 days before departure: 100% cancellation fee on the total value of the package. Refunds of these amounts to the traveler are made without undue delay and in any case, no later than 14 days after the termination of the travel package contract.

— If, after the start of the package, significant parts of the package can not be provided as agreed, the traveler should be offered the appropriate alternative arrangements, at no further cost. Travelers can terminate the contract without paying any charge, in case of non-performance of the services according to the contract and if this substantially affects the execution of the package and the organizer does not solve the problem.

— Travelers are also entitled to a reduction in price and / or compensation for damages in the event of non-performance or inadequate performance of travel services.

— The organizer must provide assistance if the traveler is experiencing problems.

— In case the organizer or the seller becomes insolvent, the amounts paid will be refunded. In the event that the organizer or, as the case may be, the seller becomes insolvent after the start of the package and if the transport is included in the package, the repatriation of the travelers is ensured. “VISION CRUISES SINGLE MEMBER PUBLIC COMPANY” has entered into an insolvency protection contract with AIG Europe S.A. headquartered at Kifisias Ave. 119, 15124 Marousi, Tel: +302108127600, Fax: +302108063585, https://www.aig.com.gr/ . Travelers can contact the company in question or, as the case may be, the Hellenic Consumers’ Ombudsman (144 Alexandras Ave., 11471, Athens, grammateia@synigoroskatanaloti.gr, 00302106460862) if they are not provided with services due to the insolvency of “VISION CRUISES SINGLE MEMBER PUBLIC COMPANY”.

 

Information before the contract

The website provides information on the main features of travel services:

(a) the travel destination or destinations, the itinerary and the length of stay, with dates, as well as the number of nights they include, if accommodation is provided,

(b) means of transport, characteristics and categories of means of transport, places, dates and time of departure and return, duration and intermediate stops and connections. If the exact time has not yet been set, the organizer and, where appropriate, the seller shall inform the traveler of the approximate time of departure and return,

(c) the place, the main characteristics and, where appropriate, the category of tourist accommodation in accordance with the rules of the country of destination,

(d) the meals provided,

(e) visits, excursions or other services included in the agreed total price of the package,

(f) whether any travel service will be provided to the traveler within a group (when this is not apparent from the circumstances), and in such a case, where possible, the approximate size of the group,

(g) when the travelers’ benefit of other tourist services depends on effective oral communication, the language in which such services will be provided, and

(h) whether the trip or holiday is generally suitable for persons with reduced mobility and, at the traveler’s request, accurate information on the suitability of the trip or holiday, taking into account the needs of the traveler.

 

Company’s responsibility

Our company has the obligation to coordinate and execute in the best possible way all the parts of the trip that it advertises and provides to travelers.

The company, having exhausted all possibilities of foresight, diligence and care, is not responsible for wrong actions and omissions arising from the fault of the traveler or the fault of anyone mentioned in the participation statement, from the fault of third parties, foreign to the provision of services.

The company is also not responsible for emergencies, unusual or unforeseen events outside the sphere of influence of the company, such as cancellations, delays or changes of routes of the various means of transport (airplanes, ships, buses, trains, etc.), due to exclusion (“embargo”) because of terrorist acts, strikes and any other causes which according to the lessons derived from common experience are interpreted as events of force majeure and cannot be predicted or prevented.

The company is unable to anticipate or control circumstances that are foreign to its sphere of influence and may lead to the cancellation of the trip or to losses due to non-performance or improper performance of the agreed travel services.

Typical examples of such cases, which are not restrictive, are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, due to meals not included in the travel plan or due to insufficient hygienic conditions, traumatic external factors or hardships due to war, coups, terrorist acts, hijackings, earthquakes, weather, fires, epidemics, toxic infections and any other emergency or force majeure situation.

The company cooperates with various independent suppliers that are not subject to its control, providing transportation, accommodation, meals in restaurants and many other services.

In such cases it cannot be liable for death, bodily injury or any other loss which may occur either as a result of any act or omission of any such supplier or as a result of any other event over which it has no control.

The traveler must notify in writing of any non-compliance they find during the execution of the package.

 

Travel documents

The company provides all the necessary information regarding the travel and other documents required for each trip and destination and their issuance and/or validation, but -even if it provides some assistance in the relevant process- the company is not responsible for any non-issuance or non-validation of these by the competent authorities, to which the traveler must address.

Special care is needed regarding the travel documents of minors.

Generally, all trips abroad require a new passport, issued from 2006 onwards.

The countries of the Schengen area also accept the new identity cards, which state the details of the holder in Latin characters also.

Our company recommends that travelers have a passport valid for at least 6 months after their scheduled return date, for immediate identification and to avoid travel problems.

Caution: Some countries require that travelers’ passports expire at least 3-12 months after their arrival time.

The specific information for each trip, if any, can be found in the program or other form of the trip, which is an integral part of the program.

In particular, foreign nationals holding foreign passports and/or valid residence and work permits must inform the company in writing and contact the consular authorities of their own country as well as those of the countries they will visit, in order to check if they need an entry visa or any other documents for the countries from which they will pass or to which they will travel, as well as for their re-entry in Greece or the country from where they started.

Failure to ensure the timely issuance or validation of your travel documents does not warrant the cancellation of your participation in the trip without any cancellation fee.

The Traveler is responsible for his travel documents.

The company will not be liable in any way, including expenses, compensation, etc. for any damage the traveler may suffer as a result of the refusal of boarding or disembarkation by the competent authorities due to the traveler’s failure to comply with these terms.

 

Termination of the contract by the company

The company can cancel the traveler’s vacation contract and refund in full what corresponds to any payments made for the holiday without paying additional compensation, if the number of the travelers who booked the trip does not meet the minimum travelers required stated in the travel program.

Τhe company notifies travelers of the cancellation of the holiday contract no later than:

 

Prices – Means of payment

The prices posted on our website refer to the total price of the package, including taxes and, where applicable, all additional charges and other costs or, in case these costs cannot be reasonably calculated before the contract, there is an approximate additional cost which the traveler may have to bear.

From the moment of confirmation of the reservation and within the pre-determined date, a deposit corresponding to a percentage of the total amount mentioned in the respective contract is required. In any case, thirty (30) days before departure, the total amount of the contract must have been paid.

For reservations made less than 30 days before departure, payment must be made immediately (with the reservation confirmation).

Payment takes place by deposit in the company’s Bank Account or via POS.

BANK ACCOUNT
EUROBANK
IBAN:  GR8302606390000180200374640
BIC:    ERBKGRAA
CURRENCY: EURO
VISION CRUISES ΜΟΝ. Ι.Κ.Ε.

 

Privacy

The information or personal data you provide to us is subject to processing under the Privacy Policy. By using this website you provide your consent to the processing of such information and data (and you declare that all information and data you provide to us is true and accurate).

 

Copyright

You accept and agree that all copyrights, trademarks and all other copyrights in relation to the material and content provided as part of the Website, are at all times property of the company or of those who grant us their license. Use of this material is permitted to you only to the extent expressly approved by us or its licensors.

 

Clause concerning partial invalidity

In case any of the competent authorities decides that any of these Terms of Use are illegal, invalid or unenforceable, these particular terms won’t be taken into account, while the rest of the Terms will continue to apply.

 

Applicable Law- Jurisdiction and Competence

Greek law governs the use of the webpage, the travel contract via the website, as well as any relevant dispute. It is expressly agreed that Courts of Piraeus are competent to try the abovementioned disputes.

 

Comments and Proposals

We always welcome your comments and proposals. You could send such comments and proposals off to us via our corresponding web platform. You may also use this platform to let us know any complaints you may have. Alternatively you can turn to the Hellenic Consumers’ Ombudsman.